Hey u/Serious_Day4842
Sorry to hear you're having trouble recovering the account. We have stringent requirements for recovering accounts, but I understand it's really frustrating to get appeals denied.
Could you please reach out to the team using the form on the bottom of this page so we can see what we can do to help.
One of the primary reasons an account gets locked is if suspicious activity has been detected.
It's really important to ensure you follow these security steps on your e-mail account before you regain access to your account, so we don't end up in a similar loop:
- Change the password to something brand new that you do not use anywhere else
- Enable two factor authentication.
- After the above two steps have been completed, log the e-mail address out of all instances. If you're not sure how to do this, you will need to find out through your provider.
- Finally, review the inbox rules currently in place on your registered email address - the hijacker might have set up 'rules' which will redirect your incoming emails to another email address, meaning you might not be receiving important security information about your account. Each email domain uses different systems, but for Gmail, you can follow the advice here or for Outlook you can follow the advice here.
I would also suggest upgrading to a Jagex account once you get back onto your account, to minimise the chance of getting hijacked again - but please only do this once you are certain the email you are using is secure as there is no manual recovery options for Jagex accounts.
- Jagex Support
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