[2022] Server Issues Megathread

almost 2 years ago - /u/HiRezMini - Direct link

Hi Rogues,

Over the past few days, I have seen an increase in reports from you about server issues. Unfortunately, the team cannot investigate without relevant data. So I'm asking for your help!

If you are experiencing rubber-banding, dropped matches, matches not connecting, or delayed hit registration, please provide me with the following information:

Match ID
Region (North America, Europe, etc)
Country you're playing from (US, Canada, Brazil, etc.)
Platform (PS5, PS4, PC, Switch, etc.)

Thank you!

-K

Edit, July 15: We've pulled a lot of match logs from this thread and are investigating the servers that people are landing on in these matches. Please keep these match IDs coming!

External link →

almost 2 years ago - /u/HiRezMini - Direct link

Hi Rogues,

Over the past few days, I have seen an increase in reports from you about server issues. Unfortunately, the team cannot investigate without relevant data. So I'm asking for your help!

If you are experiencing rubber-banding, dropped matches, matches not connecting, or delayed hit registration, please provide me with the following information:

Match ID
Region (North America, Europe, etc)
Country you're playing from (US, Canada, Brazil, etc.)
Platform (PS5, PS4, PC, Switch, etc.)

Thank you!

-K

Edit, July 15: We've pulled a lot of match logs from this thread and are investigating the servers that people are landing on in these matches. Please keep these match IDs coming!

External link →

almost 2 years ago - /u/HiRezMini - Direct link

Originally posted by SylvineKiwi

Isn't the "report server" button exactly for this ?

Indeed, but I also like to pull reports from the community for the team to investigate.

over 1 year ago - /u/JagexAyiza - Direct link

Hi All,

Creating this thread so we can share updates in the main post rather than replying in comments.

As we're not experiencing site-wide issues, we are able to update our newsposts and will be updating the Game Status page with any new information alongside this thread.

15:05 GMT

The rollback is complete!

Players should be able to log back in and resume 'Scaping. We'll be monitoring the situation until to make sure things remain stable.

Thanks so much for your patience today!

14:00 GMT

The rollback is progressing as expected. At current progress we hope to have game worlds back up by 15:00 GMT.

We will share another update on progress at 15:00 GMT, unless we have information to share before.

Thanks for your continued patience!

11:50 GMT

The team needs to complete further work to ensure the state of the rollback is safe.

We will share another update on our progress by 14:00 GMT.

Just like before, if we can share anything then we'll update you ASAP!

10:05 GMT

The team have made considerable progress with the rollback process, and we hope to have the game worlds back online soon!

You can expect an update on our progress by 12:00 GMT.

As always, if we can share anything before then, we'll update you ASAP!

08:00 GMT

The rollback process has now started.

You can expect an update on our progress by 10:00 GMT.

If there is anything we can share before then, we'll be sure to update you ASAP!

Once again we apologise for the inconvenience and appreciate your patience.

07:15 GMT

We'll be shutting down the servers shortly in preparation for a rollback.

Our intention is to revert to moments before the world issues occurred, which is approximately 04:50 GMT.

We apologise for the inconvenience and appreciate your patience.

06:05 GMT

There are issues with the game servers and players are unable to login.

The team is currently investigating and we will keep you updated with any progress.

If you are currently in-game, please avoid world-hopping or dangerous activity.

We will keep you updated as soon as we know more via the Game Status newspost and via Socials.

External link →

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by IronDefects

Could we please get a ROUGH estimate on the expected time it will take to resolve the issue?

Can we expect to play tonight / this morning? Or are we looking at a sad weekend…?

Thanks in advance,

As soon as we're able to give an estimate I'll make sure to update the thread! At the moment we're just getting prepared for the rollback and will know more once that work is done and started.

Really sorry, as soon as we can I'll give an update!

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by pkermanbad

I was on my HCIM killing one of the bosses for recipe for disaster and it appears as though I may die and lose everything. Will you be potentially restoring items?

Here’s a picture of what I may have lost: https://i.redd.it/tunzui4dg05a1.png

Might just make sure your account stays permanently corrupted for this one chief

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by AbyssalLuck

@jagexAyiza it means a lot that you would wake up early and tell us what’s up, I’m sure any negative comments are just from ragers, but we know you’re doing your best

We appreciate you! <3

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by MattZeeX

Why is there being a rollback? I was under the impression that rollbacks were only necessary if duping happened, or malicious things along thouse lines.

I logged on about 20-30 mins before the issues started, and was afking some NMZ while I was eating and only heard about the issues ~30 mins ago. I only gained like 100k xp in there, but it does feel really shitty to lose time I could have spent doing literally anything else. I resubbed a couple days ago after not playing the main game for like 1.5 years and I'll be going away for Christmas so I do feel pretty scammed. Trying to do my first COX before I go away.

If a rollback was being predicted, why could there not be a broadcast in the game if you're not experiencing site-wide issues? I literally only found out cause someone in a clan chat mentioned how we were the "survivors" and I thought it was really odd.

We do apologise for the progress you and the many others that were able to be logged in at the time will be losing, but its the only option we have to get everyone back in-game.

Hopefully you can get those gains back again. We didn't know a rollback would be required until just a few moments ago, and you'll notice a notification coming through in-game soon.

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by Daoc00183

They literally told us in a post not to log out or world hop, so I didn’t, and now I lose 3 hours of progress at hydra? Nice.

Sorry for the lost progress. We didn't know that a rollback would be required at the time, as its usually our last resort.

Hopefully when you're back in you get blessed with the best RNG to make up for it.

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by PvPworlds

How does rollback work?

Does it go back in time when u logged in last time with your account?

All player saves will go back to the most recent save point we have before the server issues occurred, which we believe to be around 04:50 GMT

over 1 year ago - /u/JagexAyiza - Direct link

Originally posted by PvPworlds

Is my HCIM in danger when I log back in or is it possibly dead? Was doing Basilisk knight slayer task around that time, finished it and heard about servers problems and left

But definitely were still there at 04:50gmt

You may want to prepare for a swift teleport out, but if you were alive at the time you'll be alive when you log back in!

over 1 year ago - /u/JagexSarnie - Direct link

11:50 GMT

📣 The team needs to complete further work to ensure the state of the rollback is safe.

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