I'll retone this since mods on here won't let me post evidence of the topic of discussion. Need to rephrase this and say thank you to the couple of mods who have jumped in and allowed me to post proof and also answering questions. Idk why it took two posts being removed but we're here so whatever. Today a pmod was demodded because... well, "25m for off." First off, I've known this guy for a little over 8 years and that is just his humor. Second, I am not on some tirade trying to get him his crown back, I just cannot sit and let a friend's name be dragged through the dirt like it was today for essentially nothing. Meaning, he was trolling the troll. He was not and has not ever tried to get money from people to refrain from muting them, I think most of you thought that was odd to begin with. The person who posted the thread earlier today who was pming him and received that message harasses our friend's chat with 10-20 accounts, spamming racist remarks and slurs and telling people to kill themselves at least 50 times a day. There are 40-60 people from this friend's chat who can attest to this.
Jagex, you received dozens of reports from myself alone along with emails to tipoff, and tweets with photo evidence of this guy saying the worst things imaginable about people of color, people with depression, etc. Literally has a username that says RuneScape sucks, and a few others that I can't even write here uncensored. He shouldn't have even been allowed to be playing the game at the time of this incident.
So, today you effectively traded a pmod who has always done an incredible job for a racist, hate-spewing, angry child who got lucky and caught the man off guard. You have literally handed one of your own soldiers' heads on a platter to someone who not only doesn't even enjoy or play this game, but someone who logs in to see how many people he can piss off that day. He plays this game to ruin other peoples' experiences.
If that is the tone you'd like to set, so be it. We all know your customer support is nonexistent, or actually more of a joke. A bad one. You know that we are all loyal players, having been a member for nearly 18 years now myself. What do we have to do for you to spend a bit more time and attention on one of the simplest yet most important aspects of any game? A healthy, happy and friendly community. Our friend's chat belongs to one of the biggest YouTubers this game has, so we see new players or returning old school players regularly. They join our chat and have a 75% chance of seeing hate speech completely uncensored within the first hour.
Show us some respect for the decades of loyalty and DO SOMETHING instead of letting a single viral Reddit post of a screenshot of him saying THREE WORDS with zero context control your actions. You've let the spamming and hate speech go on for years and your response is always "uSe ThE rEpOrT aBuSe BuTtOn" as if that has ever done anything. Your players are people. Treat us like it.
Edit: It should also be known that this guy immediately deleted his post, his account, and has continued to spam our cc with the same + new accounts bragging about his success.
Received permission from one of the mods to post pics, so here is your evidence. I have probably 30 other screenshots on top of these.External link →