Account login

Hey u/Classic-delay8476,

I can see you have indicated you linked your OSRS account to a Jagex account, but it looks like you're going through our recovery process (apologies if i've misunderstood here) to regain access to the account.

As it appears you've upgraded to a Jagex account, the old account recovery system is no longer avaiable due to concerns about historic data compromise from other websites being used by hijackers.

Once you have imported your RuneScape character onto your Jagex Account, you will no longer be able to log in using the standalone RuneScape, Old School or RuneLite clients, or by using your previous login email/name.

In order to log into your RuneScape character once more, you will need to follow the steps below:

1. Download the Jagex Launcher if you haven't already
2. Log into the Jagex Launcher using your new Jagex Account credentials - this means the email address you used to create your Jagex Account along with your password - not your Jagex Account name (e.g. Player#1826).
3. Select the game version you would like to play (RS/OSRS)

• If you've selected OSRS, you can click the drop down box (next to 'Play') to decide which client to use, official or RuneLite

1. You can choose the character you'd like to play by clicking the drop-down box next to 'Manage Accounts'
2. Simply click 'Play' to load up an RS/OSRS client with the correct character. Happy 'Scaping!

Alternatively, you can also play on the mobile or Steam clients, but you will still need to use the new Jagex account credentials.

If the above doesn't help and you have forgotten the e-mail that you used to setup the Jagex account, this is not something we can reveal to you. You will need to check your own records for what this may be. I would recommend looking at any e-mail you've previously used on any of your RuneScape accounts, and checking for any Jagex account verification codes that have been sent, as this will indicate what the login e-mail is.

- Jagex Support