[2020] HELP! I've lost my 3rd age druidic cloak to the POH update.

Hey all!

I've been in touch with OP a couple of times today. Firstly to let them know that we're looking into the issue, and most recently to explain what our choice of resolution is going to be. I'll paste what the resolution message looked like. I wanted to make sure we had actually worked out a proper resolution internally - and communicated it to OP - before responding to this publicly.

Here's the recent message:

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Hey!

Sorry for the delay. We've discussed a few different solutions, and touched on how we got to this point.

The content is working as intended, and as polled to UIM accounts. That said, we really should have done a better job in communicating what would happen to existing stored items. The blogs and polls point to what will happen to items you try to store after the update, but not what will happen to items stored before the update.

We discussed adding an exception to Third-age sets for UIM accounts, allowing them to store/withdraw individual pieces. That's not a tiny amount of dev work, and it would contradict the UIM poll results.

So we discussed the notion of making that change unpolled, and then polling it for UIM as a follow-up. We weren't keen on this approach because it's a lot of time spent programming and reversing based on poll results.

We also discussed polling it for UIM (and not making any unpolled change beforehand). We weren't keen on this approach because if the poll failed then you'd be out of luck with your issue.

So we have decided that with next week's game update we'll be reverting the Third-age sets to become individual items within the Costume Room. Just like they were before the update. It'll mean that the interface may look a little less stream-lined, but we think it's the best approach balancing genuine player issues (like yours), speed of resolution, and managing our own resource too.

So to summarise - we're going to allow you to withdraw Third-age items like you could before. It won't happen until next week's update (currently scheduled for 11:30am Wednesday).

If you've got any other questions, please do get in touch with me!

Sween

If you're not an UIM then you have can store/withdraw as much as you like.

But, if you are an UIM then you'll be able to do that from next Wednesday onward. We'll be separating third-age sets as they were before the room rework.

It only applies to a minority of players. There's a game-mode called Ultimate Ironman which is based around the concept of seriously tough inventory management. Before the game change we polled Ultimate Ironman to ascertain how they'd prefer us to handle their accounts and item storage.

Other players can store and withdraw individual pieces as much as they'd like.

I answered a similar question a few moments ago:

It only applies to a minority of players. There's a game-mode called Ultimate Ironman which is based around the concept of seriously tough inventory management. Before the game change we polled Ultimate Ironman to ascertain how they'd prefer us to handle their accounts and item storage.

Other players can store and withdraw individual pieces as much as they'd like.

My understanding of the content work we're going to undertake is that we'll be splitting all sets of 3rd Age items. I'll seek more information and edit this message to reclarify if needed.

My understanding of the content work we're going to undertake is that we'll be splitting all sets of 3rd Age items. I'll seek more information and edit this message to reclarify if needed.