Original Post — Direct link

Hello All, Decided to try the ol jagex account a try. I was able to create it, link my 6 characters, and now, I can only play one. I can no longer log into my characters with their old credentials because they have been imported into my new Jagex account, however, only one of the characters are available to play from the launcher, and I cant get any of the other accounts to show up / play on.

Where the F is the customer support / how to guides on this? their customer support site just says log in and follow the prompts. How do you get your characters to appear in the launcher to play!

Am i just f*cked and lost my toons with year long memberships and all my time?

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9 months ago - /u/JagexRascasse - Direct link

Originally posted by Anachren

I'm guessing you clicked the "Log in with Google" (or similar) button, instead of logging in with your Jagex account.

Sounds like it could be this - please try logging out of the launcher completely then log in using the email address and password you set for your new Jagex account.

We've seen this issue come up a few times and we are working on making what to do much clearer.

9 months ago - /u/JagexRascasse - Direct link

Originally posted by beached89

Just re-confirming here in case you didnt see my other comment. This was indeed the issue, logged out of the launcher, logged in, this time typing in credentials instead of clicking log in with google.

Thank you for this feedback, and hope you enjoy what should now be much easier access to all your characters.