Original Post — Direct link

A few weeks ago, I bit the bullet and switched my account to a Jagex account. To my relief, it was painless and the result is awesome. 1 click logins on pc is amazing.

The exact opposite experience has happened for mobile. Before, I could one click login all the time. Very rarely (if ever) did I have to enter my Email and password to log in to mobile.

Ever since upgrading, however, I have to enter my very long email and password EVERYTIME I want to play on mobile. Not only that, but I have to get taken out of runescape app to Jagex website, enter details, open Authenticator get code, go back to website and enter, and FINALLY it takes me back to the runescape app and logs in.

This wouldn’t be such a problem if the whole point of mobile wasn’t that your mostly doing afk activities. I play mobile at work and am more often then not stepping away from my phone, or minimizing the runescape app to send a text/Choose a YouTube video or something. If I take too long, like any more time then 30 seconds, I get logged out and have to do all that again. This wasn’t an issue when I only had to click play to login.

So what gives? This is incredibly frustrating and it makes me wish I’d have never upgraded. I can type my email and password on my pc in less then 10 seconds, it takes me like over a minute to do this login process EVERY TIME.

External link →
8 months ago - /u/JagexRascasse - Direct link

This definitely isn't the intended experience - to help us investigate please could you let me know if you're playing OSRS on iOS or Android?

8 months ago - /u/JagexRascasse - Direct link

Originally posted by Acceptable-Habit-154

I am on an IPhone 13 Pro Max.

Went over my post again and wanted to make a couple clarifications:

I don’t logout after a short time if the runescape app is open, only if I minimize it. This has always been the case but is only now an issue because of the lengthy login process.

Also, very infrequently, it lets me log in with one click like it used to. There doesn’t seem to be any rhyme or reason as to when it does vs. when it doesn’t but it’s definitely about 90% of the time that I have to login manually. If I get a connection error and get booted to the login, which happens a lot playing on mobile w/ data, I 100% have to login manually again.

I thought this was an issue with Jagex Accounts, but other redditors are having conflicting scenarios occur, so it’s probably a mobile bug.

Thanks, and if you check in Settings -> Old School RuneScape is "Background App Refresh" turned on or off?