I think I've found an issue with the Jagex launcher, where could I go to report this?
Essentially, it's not possible to import a character to your Jagex account, if that character doesn't have a username or email login, and instead is tied to google and steam with your account third-party login validation, because to import a character there is no option to login with third-party validation tools.
External link →That's a deliberate decision - not an issue.
Forgot some UI changes last night, it is possible if you follow the instructions here and our Product Owner team is aware of the challenges in this flow. Hopefully improvements can be made in the future :)
Oh, nice to meet you Lyon. If you've the time, could you please guide me in how I could add this character to my Jagex Account? Both are tied to the same email, so I figured it would have been automatic.
As u/Anachren pointed out you can follow the instructions here.
Slightly amended my original post too
Thank you very much! I wasn't aware of the changes, that explains a bit on my end.Ahh, followed them, and I can't change the account settings. As I try to do that, it asks me to log into my jagex account. When I do, the character isnt' there, and I lose access to the character settings X_X.
Returning to account settings from account status also yields a 404 error.
I suggest you try in a different browser, or clear all of your cookies in your existing browser. I've just checked the flow myself and clicking either the 'Upgrade to Jagex' banner or the 'Communications preferences' as I elsewhere mentioned both bring up a page prompting me to create a new Jagex account with a 'Start' button.
If you already have a Jagex account, you will want to add your social network character to the existing Jagex account rather than trying to make a new one.
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