I need a Jmods help, please anyone i'd be eternally grateful .

Hey u/anon_couple2019

It sounds like a tricky situation but hopefully we can get you sorted, though there are a few hoops to jump through.

If you have access to the account but not the auth, you can remove the Authenticator through the registered contact email on the account.

It looks like you've indicated you don't have access to that email though, so you'll need to submit a recovery, which I can see you've said you've done.

Our recovery process is designed for players to get in touch with us and submit their details in a secure form, which we then review and make a determination about ownership of that account. If your request is successful, we'll apply a new registered email address to your account, which will allow you to receive the link to remove your authenticator and carry on playing.

You can start this request here using your login username/email.

Once you have entered your login username, click "Recover". Depending on the current status of the account you'll either be taken directly to our recovery form, or you will need to click on the "contact Jagex support" link in the box advising you to check your email to go straight to the recovery form.

Your login username will never change, even if you change your in-game display name or registered email, unless you upgrade to a Jagex Account.

We have some advice available here that will help with completing the recovery form.

You should never divulge your passwords or sensitive information if you're contacting Jagex via ticket or email. These should only be known by the account owner and not shared with anyone else, even us!

If you're getting denied it's because the information you're providing isn't enough for us to confidently identify you as the creator of the account. We have stringent requirements for recovering accounts, but I understand it's really frustrating to get appeals denied.

If you're still having issues after following the above, could you please reach out to the team using the form on the bottom of this page so we can see what we can do to help.

Hopefully this helps!

- Jagex Support

Hey,

So when you go to recover the account, if you don't have access to the registered email you need to do the following:

1. Head to this page
2. Enter in your login username
3. Click the 'RECOVER' button
4. Click 'contact Jagex support' when it says 'CHECK YOUR EMAIL'
5. Complete the form with as much information as possible.

Hey u/anon_couple2019 if your requests are getting auto-denied and not manually reviewed, it means you're not providing enough of the basic information correctly for the system to push it through.

As I said in my first message - if the above hasn't worked can you submit a ticket using the form on the bottom of this page so we can see what we can do to help.