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My simple question is this: why is Jagex so afraid to let players ACTUALLY contact them? You cant reach them on their forum, God knows I tried, their fmods shut me down, locking my threads where I just ask to talk to a Jmod, something ANY PLAYER should be able to do, they have no email address where a player can reach them, they have only that stupid chatbot, which I find extremely hypocritical of them, no phone number that can be used, I know because I hunted down their phone number and tried calling multiple times from my home in Ky, Usa, to their offices in Cambridge England.
Naturally like any other player who has wronged I look for where i might be able to catch a mod, even if it is off the Jagex site because Jagex gives no option AT their site, players are getting falsely banned, why does Jagex not want to just own it and say "ok, yeah, we do have a problem" and give a means to get it fixed? I fail to understand why that is SO MUCH to ask! This thread isnt to try to post my appeal here after my appeal was auto denied, although yes I was also false banned, I am asking a simple question, there is a simple answer, there is a simple fix for it, and yet Jagex wants to act like nothing is happening, even though they are basically doing the same thing as the Salem witch hunts, where people who werent witches were still drowned, burned at the stake, other otherwise killed.
You have false bans, auto denied appeals, and no customer service, no one to talk to, and all it says when a player gets a notice of a false ban is "MODERATOR COMMENT", how can a player appeal when its not known what caused the offense in the first place?! what you might have seen as an offense might not even be the case! was it due to an automated detection system that needs retuned, or even overhauled? Or just scrapped altogether? It doesnt damage a company to own its mistakes, and work to fix them, it shows GROWTH, and honesty. I had a manager once that, even on something trivial, if she was wrong about it, being a good christian woman, she owned it, admitted it, no one is perfect, no person and no company, perfection is not expected, just reasonability, why is that so much to ask?
The false bans, and blocking anyone from being able to correct them amounts to bearing false witness, and as such I pray to Jehovah every day that Jagex is punished, and while I wont raise a hand to any of the people there, not that I could, from "across the pond" as Ive heard it phrased, I do pray against them, and I have seen Him respond with ironic punishments against those that did wrong. I dont make this prayer for just me, but for everyone wronged, for everyone who put so much time and money into their accounts, did nothing wrong, and logged into the game to find out that all they worked for might be lost. Simple customer service, that is all that is asked for, and what players are denied. I wrote letters, 2 times and sent them from my home, trying again for the 3rd time, just to reach someone, sent to their Cambridge location, as their own terms and conditions say to, a player shouldnt have to go to those lengths, it should be easy to get someone in a chat, or in email, or on the phone to discuss the account, be able to clear up a matter in minutes.
I would love to see a class action suit brought against them, for the false bans and not being reachable, no customer service, companies both bigger and smaller have service reps to help out when there is a problem, to listen, ACTUALLY LISTEN and take steps to correct issues, Jagex owes it to each and every player to have the same, because it is the players that put in the time and money that pays their salaries.
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