devtrackers.gg
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Hi,
I wanted to clarify a couple of things because there is some misinformation in your post that could cause concern for other users. In particular, you imply that a hijacker can get Bonds onto an account without actually paying for them, simply by ordering them and then cancelling the payment.
This is not true. If a Bond is added to an account through a transaction, the transaction is completed, and the funds are taken by us and before the Bonds are applied. Anyone thinking there is some sort of loophole here where hijackers can cause financial issues to account owners by adding unpaid for Bonds can be 100% assured that is not the case and can not happen.
In terms of your negative credit situation, I obviously don't wish to discuss individual transactions and I'd like to avoid this becoming some sort of 'smackdown' post and instead try to keep things informative. That said I think there is value in outlining some key points of this particular case, which includes that significant purchases were made for Bonds, and as explained above we received the funds for them. These payments were then disputed by the card holder and we refunded the funds back to the payment provider, and incurred bank fees for that processing.
Naturally our first point of call was to identify any hijacking situation or payment fraud, and when we reviewed this situation we found that the in game wealth obtained via these Bond purchases was moved from the account to other accounts and back and forth between the account by the account owner, in what would appear to be attempts to disguise the movement of the GP.
As part of our investigation we also analysed the account access and use, the purchase records and the subsequent contact messages to us. We found no indication of account hijacking and crucially we were able to highlight a clear link between the account owner and the trading of the wealth obtained to and from the account.
It is for this reason that the negative credit remains in place and will not be removed, and we've explained this clearly across various message chains you have instigated with us since 2016.
We always take a sympathetic and common sense view in situations where a hijacker has taken over an account and then forced it into a negative credit situation. I'm happy to go on record saying that it's never our intention to exclude people from access to their accounts due to negative credit incurred through malicious hijacking, and we will always look to seek a resolution for people who find themselves in that unfortunate situation and contact us for help.