My max pure account ‘awtistig’ was locked in January the day after I appealed a mute. I’ve tried over 30 times to recover it and I keep getting denied although I have payment ids dating up to 4 years back. Also for some reason I’m not getting emails to the linked email on that account anymore but I used too. Can anyone help?
External link →Hey u/Tall_Ad9961
I've taken a look at this for you and it looks like your appeals are being denied as you aren't the original owner of the account.
I've cross referenced the information from the appeals with the data on the account and, while you have been on the account in the past, we can see that someone else is the creator.
I know this is disappointing, but our stance around shared and sold accounts are to minimise the chances of players investing time, money, and emotions into an account only for them to no longer have access to it in the future.
We are here to help and if you have any questions about accounts you did create, you can contact us any time.
- Mod Melora
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