Lost email/account and Jagex support

Hey there,

I'm sorry this has been such a long-winded process for you - honestly, we don't intend it to be, but we do have to ensure we're completely certain before we apply an e-mail to an account, and that can be very difficult to do so when there's information on the account that's not included in the appeal.

I'm sure you've had a look here already, but we have a support centre page on denied recovery appeals which can provide a bit more information on what exactly we need.

Other things to consider are stuff like transaction IDs - while you might have used a different e-mail for the login e-mail, you might still have entered your main e-mail when making purchases, so maybe see if you have any old transaction e-mails for this account?

I also wasn't quite sure exactly what your issue was with the e-mail account itself - whether it's been deleted, or you've just lost access. It might be a good idea to get in touch directly with Outlook's support - you might have linked your main e-mail as a recovery e-mail that you can use to recover the actual e-mail account itself.

While I do understand it's frustrating, unless we get a strong appeal that matches our criteria, we simply cannot assist with the recovery outside of this.

-Jagex Support

If we told users exactly what information was right or wrong in their appeal, that wouldn't be secure - it would potentially allow any user to brute force their way into an account through trial and error. Imagine for example the recovery question "What colour was your childhood bedroom?" - a user submits four appeals with "red", "orange", "yellow", "green" and all come back with specific feedback that the answer is wrong. Suddenly on their next appeal with the answer "blue", they no longer get told it's wrong - boom, they know they've cracked that answer and can focus on the next one.

If the character was made on your childhood device, then having a strong connection link to the character is something we recommend when submitting appeals. While I obviously can't recommend providing someone else information that would potentially be able to recover your account, it's up to you if you feel you have someone you can trust to submit an appeal on your behalf and request your e-mail to be registered - doing this would be entirely at your own risk.