Greeted to "account is not eligible to play"

Hey

I've sorted this for you.

In your recent game chat you indicated that you may be too young to play our games. When that happens a temporary block is placed on the character and a request is made for a senior person in the support team to review the account. The senior team will either allow the account back to play or send an email with details about further steps you need to take to offer age assurance.

Unfortunately there was small delay in the notification to the senior team, and during that period you attempted to log in while the account was temp blocked but before the review was complete.

That review has already been completed and the temp restriction has been removed so you are good to go. Sorry if we gave you a scare but trust you can understand we need to be cautious in situations where players indicate they may be under 13.

It did take us a little longer than usual to process this case and I can see that caused some unnecessary concern, I've bolted a week of membership to your account free of charge by way of a goodwill gesture to recognise the worry we caused you.

Have a good weekend.