Original Post — Direct link

I recently visited Canada on a vacation and played OSRS on my laptop. Now, back in England I went on to my home PC to play and when I login to my Jagex account it says "Sorry, you have been blocked". Can someone please help me? How do I even contact Jagex about this, I do not see a help email or phone number anywhere on their website.

Edit: I would like to add that I can login to the Jagex desktop application and play with Runelite, but I cannot manage my Jagex account. I need to add a membership to my new iron account but it will not let me login.

Update: I disabled all chrome extensions and now I can login. Although it took a few attempts, it kicked me out multiple times saying an unexpected error has occurred, but I finally was able to purchase a membership. Hopefully I do not need to login again anytime soon.

External link →
7 months ago - /u/JagexRascasse - Direct link

This article has more info about this issue, in particular please check the part about your time zone.

https://support.runescape.com/hc/en-gb/articles/360018322517-Access-Blocked