Hey,
There isn't much I can do to help with the limited information available here, but I may be able to point you in the right direction.
if your account has not yet been upgraded to a Jagex Account and you're recovering through the legacy recovery system, you do not need access to the registered email to do so.
In order to unlock your account:
-
Head to this page
- Enter your login
- Click the 'RECOVER' button
- You will see an on-screen message that's headed 'CHECK YOUR EMAIL', as you don't have access to the registered email click 'contact Jagex Support' on the same webpage and complete the form with as much information as possible.
If your requests are being auto-denied, it means you're not providing enough correct information, if the requests are taking a day or so and then getting denied, it's been manually reviewed and denied due to a lack of information.
I understand that getting requests denied is frustrating, but it's an important part of our security process to prevent hijackers from accessing an account in this way.
If you're still having issues after following the above, could you please reach out to the team using the form on the bottom of this page so we can see what we can do to help.
If your account was already a Jagex account then there is no manual recovery method. Jagex accounts were created with increased account security in mind, and as part of this approach, we acted on player feedback to remove the old account recovery system due to concerns about historic data compromise from other websites being used by hijackers.
While we appreciate your RuneScape character(s) are your main focus here, this ultimately is something you will need to contact your email provider about regarding accessibility to your email address and subsequently your Jagex Account.