[2020] Jagex gave me false hope.png

Hey, that response is sent when the claim is for a time when the server issues were not happening, as this process is just for that period. The most likely thing is the dates and times you provided on the claim do not match the actual technical issue period, even allowing for some leeway. If you were genuinely caught up in the server issue please submit another claim and double check the info you supply so we can match it against our game logs.

The claims process is for the issues of 26th only, as shown on the contact / claim page ... so that will be why your claim was rejected. I do sympathise but returning items in OS is very challenging, so we have limited the claim period for the issue that had the most impact on the most people, I can't return your Tome of Fire but if you DM me your RSN I'll look at some sort of adhoc goodwill gesture as a compromise.