Original Post — Direct link

Hey all, I’ve just recently jumped back into osrs after about 10 years. I’ve been able to play perfectly fine on mobile to get my toes wet but now have the urge to play back on pc.

I’ve upgraded to a Jagex account, and can still login fine and play on my mobile. I can log into the OSRS site on my Mac laptop using the same credentials, however when I load the jagex launcher app it gives me “the email address or password you emerged was incorrect” but this is with the exact same credentials I am using to login with the jagex launcher on my phone.

So far I’ve tried; searching reddit, uninstalling and re installing the launcher and apps, disabling authentication, updating all software on the Mac.

I’m really frustrated because I was just getting back into it(f2p) and just bought members as I was downloading the app on Mac.

Anyone able to help please?

External link →
4 months ago - /u/Mod_Stevew - Direct link

Hey

You'll get a full response to your ticket from our support team soon, but I've had a quick look for you and I can see the issue - your account is not a Jagex Account, so you won't be able to use the Launcher. Thought I'd give you the heads up so your membership doesn't go to waste!

Info on how to upgrade to a Jagex Account if you need it.

4 months ago - /u/Mod_Stevew - Direct link

Originally posted by Rrryyysss

This is the fix! Thanks a lot!

Seems I had made a Jagex account however never linked my player to it so I was logging in with my player not even knowing it wasn’t a Jagex account lol.

Appreciate the help mate!

Result! Glad to help :)