[2024] Recovery tips

Hi,

I made my Ironman a long time ago in 2020 using a works email, I barely played until last year, I changed jobs in 2022 so lost access to the email, never did anything about it as I never played. Since I came back I’ve played for close to a year and got pretty far into the game. Only recently I’ve been trying to recover the account to change it to my personal email whilst still playing in order to upgrade to a jagex account. Jagex must of believed somebody was trying to hack me and locked my account, now I physically can not recover the account, I’m using information from when it was first created, they’re mainly asking for transaction ids, but how is this possible considering I don’t have access to the registered email?

Does anyone have any tips or anything I can do to try and recover my account? I have runelite screenshots from back in 2022, so frustrating how poor the customer service is in relation to things like this.

Thanks in advance.