Original Post — Direct link

Can anyone help me I re downloaded the jagex launcher and now it's not letting me log in my email and password are good. But on mobile is working fine. Can someone help please

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19 days ago - /u/Jagex_Melora - Direct link

Hey u/osrsacid

Only accounts that have been upgraded to a Jagex Account are accessible via the launcher, so if you're trying to login using a legacy method (either email or username), you will instead need to use the RuneScape launcher which can be downloaded here.

However, if you do have a Jagex Account and the email or password is incorrect you will need to do the following:

- If your password is incorrect you can reset it using the instructions found here

- If you have forgotten the e-mail that you used to setup the Jagex account, this is not something we can reveal to you. You will need to check your own records for what this may be. I would recommend looking at any e-mail you've previously used on any of your RuneScape accounts, and checking for any Jagex account verification codes that have been sent, as this will indicate what the login e-mail is.

If after doing all of this you are still having trouble accessing your account via your PC, please submit a ticket to us using the form at the bottom of this page.

- Jagex Support