So I made an account a while back with an email (fake email just giving an example) [[email protected]](mailto:[email protected]) & I've been logging into the game with just that. I just created another jagex account so I just used the same email [[email protected]](mailto:[email protected]). Now I can't log into the account that I've been playing on forever. Is the account gone because I registered a new jagex account under the same email?
External link →Hey there,
If the login e-mail and registered e-mail of the account both matched the login e-mail of the Jagex account, then the character would have been automatically imported to the Jagex account.
If you were using the Jagex Launcher as a non-upgraded account prior to the upgrade, you will need to sign out of the Launcher first, then back in with the new Jagex account credentials.
-Jagex support
Hey,
Sorry to hear this. I've flagged this to the team for review but could you also kindly contact our tech team here? They will be able to take a look at this for you. Thank you for your patience!
-Jagex Support
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