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Pixel 8 - can't login


Original Post — Direct link

When trying to login, I am able to get to the point of choosing which character I want to sign-in as (using Jagex account), but when it redirects me to the OSRS app, it goes right back to the login screen.

I've Restarted my device, ensured my phone was up-to-date (android 15), tried "opening in chrome" when logging in, and reinstalled the app.

One thing I did notice when reinstalling, is that the appstore states "Recent Data from similar devices shows that this app may stop working on your device". I am mainly curious if there's any word from Jagex on this issue, or if there's anything I can do as a temporary workaround? I did some light googling, and not find anything recent.

This was working yesterday morning, so it's just a bit odd. Phone shows that I've been on Android 15 since 2/1/25

External link →
15 days ago - /u/JagexMaylea - Direct link

Take this with a pinch of salt as you might be having a different problem, this said it might help someone else so I thought I'd mention it.

I have had issues logging in on the mobile client before, and the one thing that was causing it to get stuck in this login loop was if the way the device displayed web pages was in a different screen orientation to that of the game. (Like your screen doesn't auto-rotate and is in portrait mode while the game forces landscape, or it does auto-rotate and you made it rotate by waving the device at some point through the process). I also had issues trying to log in while in split-screen mode, for similar reasons.

Now to go through the log in process, I put my device in landscape, game in full screen and I leave it on the table until the login is done. That has worked for me.

15 days ago - /u/JagexMaylea - Direct link

Originally posted by JigL-SquirM

THANK YOU MAYLEA!! Your reply got me in the right direction. I recently made some changes in the "developer options" that changed how auto-rotate behaved. After completely disabling developer options, I am now logging in without a problem! Guess I got a little carried away when trying to make the app run in the background... (Broken in Android 15).

Funnily enough, I made these changes in the dev options about 2 weeks ago, never caused a problem until I was fully logged out. THANKS AGAIN

Wohoo! I'm glad that helped in some fashion! Happy Scaping! :D

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