We have identified an issue with Junkertown that was resulting in an uptick in collapsed matches. We have temporarily disabled the map from Quick Play and Competitive Play while we investigate the issue. You will still be able to access the map in Custom Games and the Arcade.
Server crashes like the one Josh describes above usually results in the “Server closed due to unexpected error” and that will not have a penalty. If you were penalized it is more likely due to a disconnection. In any case, Blizzard does not refund skill rating lost, but it is easy to recover it by simply playing Competitive game to full normally and allow your SR and hidden MMR to resync.
Junkertown has been re-enabled in Quick Play and Competitive on all platforms. Thank you for your patience!
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