about 2 years ago - AndyB-11735 - Direct link

We have a core philosophy when it comes to our relationship with content creators: we do not dictate their content

Whether or not someone is critical of our team, our decisions, or our philosophy does not factor into who we invite into our trusted groups. A good rule of thumb that we communicate to creators is to critique the work, not the worker. We welcome folks who hold our feet to the flames, both in terms of community and creators.

It’s far more important to us that they’re promoting an inclusive community, one that doesn’t exclude folks based on their background or life experience. Whenever I have conversations with more controversial community creators, I’m very clear about why working with them presents a risk to our brand and community (i.e.; the how they choose to present themselves, and what they allow to be said in their audience), and if they’re interested, we try to help them more closely align their community with the values we hold true to as a team.

about 2 years ago - AndyB-11735 - Direct link

Yes, this is true.

Simultaneously, we also make sure that we allow for the fact that people make mistakes. It’s on us to recognize when folks demonstrate a willingness to learn and grow from past missteps and, in most cases, to help them become a productive member of the larger OW community.

A philosophy I learned several years ago is that “good people have bad days”. I would much rather we help someone grow as an individual/professional by applying a bit more elbow grease to particularly challenging relationships.