7 months ago - Kaedi - Direct link

Greetings heroes,

We’ve identified an issue that incorrectly penalized some players with a Season Ban after being disconnected from only a single Competitive Game on April 23rd. We have identified the issue and have prevented additional bans. We are now working to remove the Season Ban from impacted accounts. Thank you for your patience as we work to fix the issue for affected players. There is no need to start a ticket with Customer Support as they are unable overturn Competitive or Unranked leaver penalties.

To learn more about how our Leaver Penalties work, see our Season 10 Defense Matrix blog.