[2023] I just got silenced on this account as I'm suspended on an alt. This is the appeal response Blizzard sent me.

Thank you so much for bringing this forged version of a real customer service ticket to our attention!  Given that there is a real customer service ticket number with the same digits used in this fake ticket, we think it's pretty likely that this post was written with the intent to hurt faith in the reporting system by someone that didn't learn their lesson.  This type of forgery is new for us on OW2, so we'll be watching more carefully for this type of thing going forward!

For any real players reading this that have seen messages similar to these, we're working to improve our process for what chat is included in the chat history section.  We know we can do better here when it comes to showing the most disruptive language that was used that resulted in the account action.