7 months
ago -
Nichelle_GGG
-
Direct link
" Reziuqss wrote: More than two weeks ago my account was blocked for third-party software that I had never used. I did not use any bots, scripts for simplified trading, etc. All that was on my PC was awakened poe trade and path of bulding. These programs are used by most players and streamers. I would like to note that the blocking occurred immediately after updating Windows. I wouldn’t pay attention to this, but the fact is that my friend’s account was blocked half a year ago for the same reason, also after a Windows update. I don’t know if this is somehow connected, I just decided to point it out as an interesting, strange fact.
First of all, I immediately went to write an appeal on the site. Since I encountered a block for the first time, I didn’t really know what to indicate in the appeal and wrote everything that could help understand this situation. As you understand, the appeal was rejected. I didn’t give up, I tried to reach out through the forum, but three of my posts were deleted and I was blocked from writing new posts on the account from which I am now writing this post.
Attempts to write to support by email also did not bring results. They told me that if the appeal had already been rejected on the website, they would not consider it a second time. Very interesting policy, respected company. People spend a huge amount of time, pour a considerable amount of money into your product, but don't deserve a dialogue when their account was unfairly blocked?
At the same time, streamers who can violate your rules with a huge audience deserve a second, third, fourth chance?
I had almost come to terms with the undeserved blocking, I regretted the time spent farming currency and things for my character, but then I see that topics with blocking for third-party software appear on the forum again and again.
So maybe we, as ordinary players who love and support your game, deserve to get an answer for what third-party software we are blocked for? Is it really for the path of building, which doesn’t even affect the game in any way? Or maybe for the awakened poe trade, which most players use, but for some reason you decided to block us?
Topics in which people were blocked for third-party software and are waiting for a response -
https://www.pathofexile.com/forum/view-thread/3515507
https://www.pathofexile.com/forum/view-thread/3504968
https://www.pathofexile.com/forum/view-thread/3404159
my main account, which was unfairly blocked - https://www.pathofexile.com/account/view-profile/Reziuqs
I'm afraid we cannot review any appeals via the forums. If you have contacted Support already and they have denied the appeal I'm afraid there is nothing further we can assist you with.