Path of Exile Dev Tracker

Comment

20 Jan 17:33 Vash_GGG on Forums - Thread - Direct

" NoCryin#7743 wrote: No support at all. Account locked and thousands of $ spent on the account.. No unlock codes sent. Worst customer service ever.. wait they have 0 customer service just copy paste bs. 0/10 stars. DO NOT GIVE THEM MONEY!

Hi there, I'm very sorry to hear this. I'm afraid we're unable to assist with account-related issues via the forums, for security reasons. Could you please email us at [email protected] so we can look into this... Read more

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20 Jan 03:01 CommunityTeam_GGG on Steam - Thread - Direct

We'd like to take a moment to apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Today we want to detail what went down and how we’ve been working to improve the situation.

In the lead up to the launch of Path of Exile 2’s Early Access we began to ramp up our Customer Support team. It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more.

The Support Team is responsible for not only the emails and private messages, but also the in-game chat and forum moderation. All of these have been approximately 10 times busier than our previous busiest time.

Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to approximately 75,000.

We really appreciate everyone's patienc... Read more

Post

19 Jan 22:01 Community_Team on Forums - Thread - Direct

We'd like to take a moment to apologise for our slower-than-usual support response times. Due to the massive increase in tickets from Early Access, we've fallen behind our usual standard. Today we want to detail what went down and how we’ve been working to improve the situation.

In the lead up to the launch of Path of Exile 2’s Early Access we began to ramp up our Customer Support team. It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more.

The Support Team is responsible for not only the emails and private messages, but also the in-game chat and forum moderation. All of these have been approximately 10 times busier than our previous busiest time.

Since the announcement on the 22nd of November the Support Team has received around 545,000 email requests and been able to reduce the remaining requests to appr... Read more

Comment

18 Jan 19:52 Nichelle_GGG on Forums - Thread - Direct

" Cre8kos#9255 wrote: i have a similar issue where after linking the accounts i can access my pc characters on ps5
but i cannot access the ps5 characters on pc

is there a fix for this?

Please check out ... Read more

Comment

18 Jan 19:36 Nichelle_GGG on Forums - Thread - Direct

" ronthekid#7812 wrote: My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked.

Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can ...

0.1.1 Patch Notes

This patch contains new endgame tower maps, checkpoints for map areas, respawn attempts for the Arbiter of Ash, as well as many monster changes, unique changes, improvements and bug fixes.

Endgame Changes

Added 4 new Tower Map areas: Alpine Ridge, Bluff, Mesa, and Sinking Spire.

The Lost Towers Map area has also been revamped.

To address the problem...

Data Breach Notification

Last week we became aware that a PoE account with admin access to the website owned by one of our developers had been compromised. This gave them access to the tools that our customer support agents use.

We immediately locked the account, and forced password resets on all other admin accounts. We then began an investigation into what had occurred.

The PoE account in question was linked to an old steam account that was created by a developer for testing a long time ago, and didn't have any purchases on it. The compromise occurred when the attacker was able to supply enough information to steam support to steal the account.

Since the account was a regular steam account and had no purchases, phone numbers, addresses or other information associated with it, the only information that they were required to supply was the email, account name and be usi... Read more

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14 Jan 18:42 Community_Team on Forums - Thread - Direct

Earlier this week, Game Directors Jonathan and Mark joined the Tavern Talk podcast hosted by Darthmicrotransaction and GhazzyTV to discuss the details of Patch 0.1.1. If you missed it, you can check out the full VOD from ... Read more

Comment

14 Jan 12:03 JC_GGG on Forums - Thread - Direct

It isn't currently possible to view Path of Exile 2 characters on the website. I'm sorry for any inconvenience this may cause in the meantime!

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12 Jan 20:31 /u/Community_Team on Reddit - Thread - Direct

External link →

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12 Jan 15:30 Community_Team on Forums - Thread - Direct

Later this week we will be releasing Path of Exile 2 0.1.1. In this video Game Director Jonathan Rogers will be going over some of the issues we are addressing in the patch. Check it out!

The patch notes will be published in a few days. Keep an eye on the news!

Comment

10 Jan 18:09 Novynn on Forums - Thread - Direct

The account you're posting from has no PoE2 characters. Please make sure you're logging into the website using the same method you're using to log into the game.

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09 Jan 23:44 /u/Community_Team on Reddit - Thread - Direct

[removed]

External link →

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09 Jan 18:44 Natalia_GGG on Forums - Thread - Direct

This Sunday, January 12 at 12:30PM PST (Jan 12, 2025 3:30 PM (EST) in your local time), we’ll release a short announcement video with details of upcoming Patch 0.1.1 for Path of Exile 2 and the issues we are addressing in it. Tune in to https://www.twitch.tv/pathofexile to watch it live!

Following the patch announcement, Game Directors Jonathan and Mark will join the Tavern Talk podcast with community streamers Ghazzy and DarthMicrotransaction to discuss the details of 0.1.1 and answer your burning questions. We’ll be restreaming the podcast on our channel so feel free to watch ... Read more

Comment

05 Jan 21:27 Nichelle_GGG on Forums - Thread - Direct

" Vexx#3609 wrote: my friend bought a support pack and gave me his key, so how do I switch to steam as for the key doesn't work on steam likewise.

You should be able to link your Path of Exile account to Steam here, and then download the game client via your Steam game library.... Read more

Comment

05 Jan 21:26 Nichelle_GGG on Forums - Thread - Direct

" Recoil155#9692 wrote: I currently play PoE2 EA on the PS5. My PS5 account is linked to this website but my data on here is outdated. It has my old playstation account name (which I changed in November) and I can't see my PoE2 EA character on this web page. Is there a way to fix this?

As @xjjanie#4242 stated, Path of Exile 2 characters are currently not able to be viewed on the Path of Exile website. I apologise for any distress caused!

Comment

19 Dec 10:51 Drew_GGG on Forums - Thread - Direct

I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.

Post

17 Dec 23:01 /u/Community_Team on Reddit - Thread - Direct

General Improvements and Changes

Added the capacity to fast-travel between Checkpoints within an area. You can now select checkpoints which will bring up your Map Overlay allowing you to select other Checkpoints you have discovered in the area to travel to them immediately. Many more checkpoints have been added to areas generally at all the entrances and exits to areas, meaning if you find those first, you are able to instantly travel to them if you choose to go back and explore an area.
Passive Point Respeccing has been made cheaper especially at higher levels, it had a relatively aggressive curve getting more expensive with character level, we have flattened that curve so it doesn't exponentially grow as much. For Example, this should generally result in an approximately 40-50% less Gold Cost for respeccing between the start and middle of Endgame progression.
Added a shortcut to open a skills advanced information display by right-c...

Yesterday

Customer Support Update

Customer Support Update

19 Jan

Customer Support Update

18 Jan

Cannot access PoE2 characters

Account locked with unknown reason & no support for 2 weeks

16 Jan

Path of Exile 2 - Patch 0.1.1 Patch Note Preview

Path of Exile 2 - Patch 0.1.1 Patch Note Preview

0.1.1 Patch Notes

Endgame Changes

15 Jan

Help (Cosmetic)

14 Jan

Data Breach Notification

Data Breach Notification

Patch 0.1.1 Q&A VOD

Cannot access PoE2 characters

12 Jan

Path of Exile 2 - 0.1.1 Patch Preview

Upcoming Changes in Path of Exile 2 0.1.1

10 Jan

Error message on trade site

09 Jan

Find Out About Patch 0.1.1 on January 12th PST

Find Out about Patch 0.1.1 on January 12th PST

05 Jan

Switch to steam

Can't see PoE2 EA Character on this website

19 Dec

Support Email Response Delays

17 Dec

0.1.0e Patch Notes

When do they post?