devtrackers.gg
over 9 years
ago -
Grinding Gear Games
-
Direct link
Hi there,
We're very sorry to hear that you've been having these problems.
With issues such as this one, a good way to diagnose the problem is if we took a look at your connection between our servers and your computer.
Can you please run WinMTR and generate a report for us? This will give us some more details about the connection and show if there's been any data loss or problems with the route it's taking to get to our servers.
Instructions on how to do this can be found here:
https://www.pathofexile.com/forum/view-thread/361292
Please note that it's best to run WinMTR while you are experiencing your issues, as this will provide us with the most accurate data.
Keep us posted about this problem, and feel free to contact us directly at [email protected]. We'll be happy to help.
We're very sorry to hear that you've been having these problems.
With issues such as this one, a good way to diagnose the problem is if we took a look at your connection between our servers and your computer.
Can you please run WinMTR and generate a report for us? This will give us some more details about the connection and show if there's been any data loss or problems with the route it's taking to get to our servers.
Instructions on how to do this can be found here:
https://www.pathofexile.com/forum/view-thread/361292
Please note that it's best to run WinMTR while you are experiencing your issues, as this will provide us with the most accurate data.
Keep us posted about this problem, and feel free to contact us directly at [email protected]. We'll be happy to help.