7 months
ago -
Nichelle_GGG
-
Direct link
" Darrion_DEX wrote: Good Day GGG Support,
Sometimes i get a notification when logging in, that it is from a new location. Usually i have to then unlock the account ´because it has been accesed from a different location. How do i change my location to my Current Adress.
Kind regards.
The problem you are experiencing may be that your IP is changing slightly each time you log in, so the system thinks you are in another location. We are able to disable the unlock code feature for your account, however, this would leave your account at risk to unauthorised users and potentially result in the loss of your items or characters.
If you wish to have this security feature disabled please contact [email protected] so we can look into this further.