Account locked with unknown reason & no support for 2 weeks

" ronthekid#7812 wrote: My account has been locked, emailed and got 1 response asking for character names and account name (which I dont know why since I provided my email address) from Mon, Jan 6 till today, has been 2 weeks.
I play from multiple places if that helps. But please check, why support is so slow, I paid for packages and been supporting the game since POE1, first time I encounter this after months been away from POE1, now POE2 and it got locked.

Maybe support team is busy? But message and email with no response for 2 weeks sounds unreasonable. At least provide a self help link/platform so users can provide extra info in cases like this to fasten the process?
Character name:
- AsianAgent
- BigBellyWarrior
- WitchyWise

Hiya, I am sorry to hear this. We will be sure to get back to your email as soon as possible, and we appreciate your continued patience.