devtrackers.gg
Bex posted this tweet a couple of days ago so I'd like to call attention to it again as it seems some people have missed it. To me it's a pretty clear warning that this open access to communicating with her is being abused and we risk losing that avenue like we did with Chris and support requests here on reddit a year ago.
I noted "especially streamers" in the title because streamers are obviously the most active on twitter by the nature of what they do. I'm not singling anyone out in particular.
Finally, I'm not saying you shouldn't speak up about whatever it is you have to say, just tag @pathofexile instead or post about it here on reddit. It goes to the same place anyway.
I'm so surprised this made it to reddit! It's best I should clarify. There was no drama that set off this tweet. I LOVE interacting with the Path of Exile community on Twitter. It's the main reason I'm even on there and it contributes significantly to my enjoyment of the platform. I really enjoy the interactions I've had with the community there, even on my off time. I think it's helped me get a lot closer to you all and give you a little bit of a peek into who I am outside of my official role.
I posted that tweet so that I could pin it as a handy place to get that information. I get a tonne of messages from people who are looking for customer support, wanting me to process their payments, sending me their bug reports. As my Twitter has grown it's become harder and harder to keep up with telling people where to go for that information and to be honest, I don't really want to spend my evenings and weekends doing that but I also feel really rude and conflicted when I ignore people. Unfortunately, the requests are getting so numerous that I just can't keep up. These are also requests that even if you email me officially, I would just be forwarding to the people who handle them.
I am more than happy to be talking about Path of Exile on Twitter. There's a tonne of Path of Exile community members who I keep in touch with there. If you have an official Path of Exile request you'd like to send me and you're not 100% sure where it should go it's totally fine to email me at [email protected] and I'll check it while I'm at work and do my best to send it to the right people.
For bug reports and account/payment support - our QA team checks the bug report forum daily and keeps track of everything there even though they aren't able to reply to every report. Our customer support team are the only department that can handle account/payment requests. Side note - don't ever ask someone on Twitter to process a payment for you, even if you trust them. It's a huge security risk.
I hope that helps clear it up a little! There's no drama. I really enjoy chatting with you all on Twitter. I just want to make sure when you have the best chance of getting the assistance you need and I don't want to close my DMs because I get a tonne of cool/hilarious stuff coming through there.