all characters and transactions lost

Hi Exiles, if you are not able to see your characters after merging your accounts this post may have further information for you:

" In some cases we had to merge two accounts together. Both accounts are still accessible. Use the sub account selector at the top of the character selection screen to change which account you are logged in to.

This has occurred due to various bugs in the past that have led to multiple accounts being created with the same login credentials. If two accounts shared login credentials then we merged the accounts together into sub accounts on the same account. There are 6124 accounts that were merged in this way.

There are also some cases where two accounts share some login credentials and not others. For example, two accounts share a steam login but one of the accounts also has a unique email address. In this case the steam login will be removed from the account that had both login methods connected, leaving both accounts accessible with different login methods. If you want to merge the accounts together, you can do so yourself here. There are 579 accounts that had login methods removed in this way.

However, if this does not help and you have already sent a message to Support we will get back to you as soon as we are able.