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Hey everyone,
Its been a few days since the last time we discussed the general state of PS2 and what the Rogue Planet Games team is focused on this week, so I wanted to provide a brief update…
To say that this past weekend was pretty rough in terms of server performance issues would be an understatement. A lot of the feedback with regard to when the server performance tanked was centered around the Friday morning game update. We spent all weekend, yesterday and today combing through the various changes that went into the Friday update to determine what could have caused this. While there was no smoking gun, we’ve identified several smaller issues that are likely contributing to the reduced performance. There is also the possibility of the increased number of people currently confined to their homes that has resulted in a noticeable hit on overall internet connectively around the world. Over the weekend, our TechOps team noted that the EU region was seeing a 20-40%+ increase in internet traffic. While this might be causing issues for some players, its likely not the primary cause of what we were seeing this weekend.
Tomorrow’s update includes several server performance optimizations, along with the second most reported issue; War Asset crafting issues. For the crafting issues, we believe that most of the most prominent bugs should now be fixed, we’ve incorporated some additional logging to help troubleshoot any new bugs that surface and allow us to quickly fix them.
Speaking of tomorrow’s update…
All of the regions are scheduled to come down at 6am (Pacific) / 1pm (GMT) to begin the publish. The primary focus of this update is to incorporate some final changes in preparation for the first Outfit Wars matches on 4/11, as well as the server performance and War Asset crafting fixes I mentioned above. The estimated downtime is 4 hour and the details about what will be included can be found here – https://www.planetside2.com/news/pc-game-update-march-25-2020
During the publish, we will also (finally) perform the Emerald server hardware upgrades. The downtime for the upgrade is expected to last up to 6 hours and will run in parallel with the game update. Meaning that if the game update completed within its 4 hour window, the Emerald server may remain down for up to 2 more hours while the hardware upgrade is completed.
The first round of ex-Briggs character move requests from SolTech to Connery will take place tomorrow as well. The exact time that these will occur tomorrow has not been confirmed, but we will make sure to send out messaging via the main PS2 channels once complete. And just a reminder that the window for ex-Briggs players to move from SolTech to Connery ends on 3/31, so if you didn’t make it into this first group, you have 2 weeks to make your decision and submit the request. Details about the process are here - https://www.planetside2.com/news/ps2-soltech-to-connery-server-transfer-march-2020
The last thing I wanted to mention was that in light of all the amazing PS2/Escalation update videos - like this one from earlier today - that the community has been creating and sharing, we are going to formalize the process for select community members to request additional tools (like the observer cam) to aid in filming and creating more epic content. Expect messaging for this process to go out Wednesday or Thursday.
Thank you all for joining us and patience, especially over the past few days. Once the update is published and we have a chance to see how servers are performing during primetime, I’ll post a follow up.
In the meantime, the Rogue Planet team and I (@Planetside2 u/WrelPlays u/Game_Dev_Carto u/ALapidis u/AndySites etc) will continue to be active on Twitter with up to the minute info.
Thanks
Andy
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