[2019] Weird routing issue with the Connery server?

Original Post — Direct link

With no end in sight to the doubled latency values I've had in PS2 since May 23rd of last month, I decided to try and see what IP address Connery was using, while I was logged in and on one of my Connery characters.

To this end, I located a little program called "LiveTcpUdpWatch", and it brought up a list of connections and their IP addresses. Now, this is where things got weird; I located three entries listed as "PlanetSide2_x64.exe", each with a unique IP address. And only one of the addresses matched with the geolocation for Connery.

These are the addresses I found:

64.37.174.142

70.42.198.13

74.201.103.157

The first IP address reports a geolocation in southern California, so I suspect that one is supposed to be the Connery server itself. However, the other two IP addresses both report geolocations all the way in Massachusetts, on the east coast.

So now I'm rather curious: Is this a problem on DBG's end? Or did my ISP screw something up on their end, instead?

Edit: Kind of hoping a networking-savvy developer (DBG or otherwise) can chime in here, and perhaps explain what's happening here.

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over 5 years ago - /u/DBPromptCritical - Direct link

64.37.174.142 is the address of one of several gateway servers that host players on Connery. They are physically located in Las Vegas.

over 5 years ago - /u/DBPromptCritical - Direct link

Originally posted by Taltharius

What could have caused the sudden doubling of my average latency values, on the day that the issues were supposedly 'fixed'?

The issues we fixed were related to packet loss within the Las Vegas datacenter. Losing packets, especially those that keep the client and the server in sync, would cause the "Server Latency" value in the UI to jump to ridiculous values (tens of thousands).

It's difficult to guess what particular issue you are having, but I recommend running a traceroute or following the advice given below and let me know what your route looks like (via reply or PM).

over 5 years ago - /u/DBPromptCritical - Direct link

Originally posted by ddraig-au

So if I'm running a VPN to minimise the hops to Connery, I want to set my exit node to Las Vegas, and not San Diego? I think it's currently set to Los Angeles

To be fair, the difference between all of those locations is only a few hundred kilometers. I suppose the closer you can get to Switch the better.

over 5 years ago - /u/DBPromptCritical - Direct link

Originally posted by Taltharius

Got disconnected from Connery at the end of it, but I managed to run the tool linked by Erendil for about 15 minutes or so. Here's a copy-paste of what it recorded: https://pastebin.com/GWHgpXSR

Something is definitely not right. This is your route to Las Vegas - about 5,500km

Shaw is routing you all the way to Equinix Chicago and handing you off to Level3 (with plenty of packet loss) to take you back to Las Vegas.

Shaw is part of internet exchanges in Seattle and San Jose - both of which would be much faster into Las Vegas. Perhaps they are doing some extended maintenance. It might be worth an email or phone call to their support.

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