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UPDATE @ 10:55AM (Pacific) - Over the past couple hours, we ran some tests that caused the login issues to increase. We've since completed them and made some back-end configuration changes that should help alleviate the problem for now. However, the permanent fix requires a joint effort between us and our data center provider in EU - which we are continuing to pursue. As of now, we (on the US West Coast) are now able to connect to Cobalt and Miller with little to no delay, and seeing reports that many players that could not connect earlier are now able to. Our server population monitoring graphs appear to be indicating this as well. Though we are seeing some reports from players that cannot.
More updates when new info is available.
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Hey everyone,
We deployed a client hotfix last night as an interim fix (improvement) for the EU players that were unable to login to Cobalt or Miller during peak population times. As I mentioned in my tweets, the change was temporary and that we were continuing to work with our data center host on a permanent, back-end solution.
Right now, we are running some tests for the back-end solution, and if successful, hope to deploy the changes over the next couple hours. We believe that the login issues are a direct result of the network configuration after the EU data center moves earlier this week. The problem only surfaces under load (peak population times), which is of course the worst time.
We hope to have this resolved by today or Monday at the latest, barring any unforeseen setbacks. In the meantime, the client change that went out *should* improve the success rate of logins during peak pops - it might just take longer than you're accustomed to.
Hope this sheds some light on the issue. I'm sorry for the inconvenience. I'll update this post as we make progress.
Thanks,
Andy
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