over 4 years ago - /u/a_sites - Direct link

Hey everyone,

Tweeted some details about the server hardware upgrade we performed yesterday, while the data base migration was in-progress - https://twitter.com/AndySites/status/1222573185201098752

If you have an aversion to social media, here are the details:

"Wanted to provide some details/transparency on the @planetside2 server hardware upgrades we performed during our database maintenance yesterday... the tech ops team was able to complete the switch-over to the new hardware in all regions EXCEPT Emerald (US East).

The logistics for the hardware upgrade in the data center that Emerald is housed in on the US East Coast is a bit more intensive. So we were not able to do it yesterday. I'm speaking with the Daybreak tech ops team this morning to get a handle on the timing of when it will be done. Once we have a confirmed date/time, we will share it. The plan would be to have it coincide with a regular game update, so it shouldn't cause any unnecessary extended down time once ready. We have been getting some positive feedback on the server perf for the regions we did upgrade in yesterday, so I wanted to make sure you all knew about the status of Emerald.

And for context, the hardware that we replaced/upgraded yesterday was from launch back in 2012. So like 7+ years old. Lots of exhausted hamsters"

Anyhow, thought you'd like to know a bit more detail. Let me know if you have any questions.

Andy

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over 4 years ago - /u/a_sites - Direct link

Originally posted by sonst-was

That's a good sign I guess, at least 7 more years of PS2!

lulz -- it looks like jgolenbo had a copypasta fail.

over 4 years ago - /u/a_sites - Direct link

Originally posted by tecknojock

Thanks for the update. Hopefully we can get emerald's done sometime soon. In the meantime, any idea when the API servers are going to be live again? THey dont seem to have data from last night's session.

Working on this now with Daybreak ops dept.

over 4 years ago - /u/a_sites - Direct link

Originally posted by RunningOnCaffeine

In years passed we’d normally be able to ping prompt to get him to take a look at whatever API issues cropped up and he kept things chugging along. Is there’s someone specific we should tag to get these sorts of issues handled or at least known more quickly than normal bug reports?

Just ping me/Wrel/Carto on twitter or here. It's being worked on now and they expect to have it functioning properly again by tomorrow after, but possibly early Friday.

over 4 years ago - /u/a_sites - Direct link

Originally posted by RunningOnCaffeine

Good to know, thanks. You guys really have been making good on the promise of being more open and transparent about things.

Please take a look again. Ops team said they have completed their work and the API servers should be reporting properly now.






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