[2020] Connection quality issues with our EU region servers (PC/PS4)

Hey everyone,

If you've been encountering server/network connection quality issues with the EU region servers (Cobalt/Miller/Ceres), please let me know if you notice any changes today - better/worse/no change.

Based on the feedback we've been receiving and tracerts that I've been sent from various players throughout Europe/RU, there have been some fairly measurable routing and connection issues between players and the data center where our servers are housed.

The Ops team has been working on moving over to a new circuit with a different provider that we believe offers much cleaner routing and more reliable connection quality into our data center. The switchover just happened a few hours ago, so if you are able to login now or anytime today/this weekend, please reply and let me know if you notice any changes.

To be clear, this is not a one-and-done change. Some players might see an improvement, some could even see a decline, but we believe that it should help a majority of players that have been dealing with reduced server/network connection quality over the past couple weeks. For anyone else that does not see an improvement, we will need to make some case by case config changes based on their results.

Thanks,

Andy