Original Post — Direct link

Hey everyone.

So, there has been an uptick on posts relating to hackers and hacking, and the actual way to report hackers to the developers to do something (rather than posting to reddit, getting 2 upvotes and nothing ever being done) has been posted, we are going to direct everyone there.


If you want to report a hacker, go to the following site:

https://help.daybreakgames.com/hc/en-us/requests/new

and the process on how to fill out your ticket:

https://help.daybreakgames.com/hc/en-us/articles/230647867-How-do-I-report-cheaters-and-toxic-behavior-in-PlanetSide-2-


If you post a thread about hacking on this subreddit, it will be automatically removed by automod and this information will be posted for you. Report hackers to the developers, don't just shout it into the wind here on this subreddit.

EDIT: If you do get your post automatically removed and you feel that it should be an exception, modmail us. We may agree and let it through. The automod rule is there to catch the people that don't know how to report hackers and to better inform them on how to remove them from their play experience.

External link →
over 4 years ago - /u/a_sites - Direct link

Thank you for posting this, u/RoyAwesome

If you encounter any cheating/hacking/etc, please follow the links that he posted. Aside from our proprietary anti-cheat/anti-hack functionality, we are in constant contact with BattlEye to report both new hacks or specific hackers that are being sh*t bags in our game. They often help identify the issue and deploy a fix within an hour or so. The faster someone is reported, the sooner than can be banned and their specific hack/cheat identified and prevented.

Thanks,
Andy

over 4 years ago - /u/a_sites - Direct link

Originally posted by AGD4

If it doesn't displease the mod, I would like to make a side comment:

Should the community find it acceptable that we have to go this far out of the way to report a hacker? Opening a ticket feels a lot like work, to which many who work in IT can attest. Why is the onus on us to do RoguePlanet's job?

You're right that ultimately its our game and our responsibility. But if you do report through the linked Roy posted, it will help expedite the process and we appreciate the help.






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