All of a sudden all of my tribes are locked?

I have contacted the feedback midjiwan support email 3 times now about all my tribes being locked and have recieved no response. I was originally on a different apple id but purchased most tribes and outfits/skins on my current one and up until about a week ago was able to play with all the tribes and the skins/outfits I had on my current apple Id which I have been on for 2 years now. And last week I even was able to buy the new aquarion skin. I have scores for every tribe and have many of the skins for locked tribes, which to do both of these things you need to have the tribes unlocked. Can anyone help, i don't know what else to do since midjiwan support hasnt responded? I figured some of the devs might be on this subreddit or someone else can help.