Hey all, there are some situations where if an account is determined (through some manual and automatic checks) to have been hijacked that a ban can be reversed. In those situations, our support team has come to the conclusion that the rightful account holder didn't incur the offenses which resulted in the initial ban (due to the account being stolen).
I have been in talks with the team and they're working to strength the process to determine whether or not an account has in fact been stolen, where the hijacker has then used cheats on the account.
In this case, I've reinstated the permanent ban personally as obviously this isn't the case of an innocent player having their account unfortunately stolen.
Hope that gives some clarity to the situation! Cheers