Original Post — Direct link

Hey. I play with my Girlfriend and a other "Girlfriend" and both of them got Roccat Keyboards. Both of them got the Problem, that the keyboard lost "connection" time to time when playing pubg. Its only in pubg. you hear the sound when you connect a new usb device and then the keyboard dont work for some seconds. its totaly random....i cant find anythink on google. we tryed a older driver...no effect...when she use a noname keyboard (not mechanical) it works fine. cause this 2 girls dont live together and have different PC specs, it cant be a problem of them. anyone have a idea, what we can do? is there a problem with roccat+pubg?

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about 5 years ago - /u/PUBG_Sheepy - Direct link

Hi everyone,

We understand this is seriously frustrating for all of you. Our team is actively investigating and working to get to the bottom of the issue.

This isn't a Roccat specific issue, it's only affecting some users and appears to be related to varied, yet specific models of keyboards and mice. If you too are experiencing this issue, please let us know what model of device you're using, the firmware version, operating system version and software used with the device.

For more details and instructions on how to get this information, please see the following forum thread:

https://forums.pubg.com/topic/326914-keyboard-dropping-out-during-pubg/

We'll pass all of this information along to the team, which will assist help track down the cause.

Thank you for your patience, we'll keep you updated and let you know as soon as we know more.

Cheers.