over 2 years ago - /u/SteveTheHappyWhale - Direct link

Hey, the team is looking into the cause of this issue. Some players reported that by updating their gpu driver to the latest one has resolved it for them. Other players reported that turning off the highlights feature has resolved the issue. Restarting the PC after performing these steps is required as well!

over 2 years ago - /u/SteveTheHappyWhale - Direct link

Originally posted by Kotobuki_Tsumugi

Hi Steve I'm having this same issue. Drivers updated, highlights off,and restarted computer. Create your character has a loading symbol and can't click anything

edit: switching to my phone hotspot fixed the problem for some reason

Hmm, that might be an isp related routing issue. I'm assuming your mobile phone is on a different network than your ISP's.

Try troubleshooting the connectivity issues by following the steps from this guide: https://support.pubg.com/hc/en-us/articles/900002205766-GENERAL-CONNECTIVITY-GUIDE