Hi. A few months ago I redeemed Rainbow Six Extraction from the gamepass. Downloaded from Ubisoft Connect and everything is ok for a month. The gamepass expired and I din't renew it for at least another month. After that I renew it, I go back to the Ubisoft Connect library but the game remains blacked out: I can't even click on it. How can I solve this situation?
Hey there @a-n-d-r-3-a, I am sorry to hear that you have been experiencing issues accessing Rainbow Six Extraction after renewing your game pass membership. I have gone ahead and created a support ticket on your behalf. Could you please check your email inbox for the ticket number and for further information? I hope it helps!
If you have any questions or run into any other issues, please do not hesitate to reach back out!
Hey there @maratestmort, I am sorry to hear that you have also experienced this problem. Thank you for letting m know that you already have a ticket. I have gone ahead and updated it from my end, could you take a look?
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