Rainbow Six Extraction

Rainbow Six Extraction Dev Tracker

27 Jan


Hey @Bacheh_Mosbat,

Sorry to hear that you are not seeing these challenges.

For full clarity when reaching out to the team, can I check exactly what you see in their place?

Many thanks


Hey @solmadu2,

Sorry to hear that you are encountering this error when trying to launch the game.

For clarity, can I check system hardware? I would also recommend if you haven't already to complete the steps in our PC troubleshooting guide.

Any trouble just let us know


Hey @GrimmReeper__,

Sorry to hear that you and your friend are having trouble receiving invites from each other.

To help troubleshoot I would recommend for all parties to complete our connection troubleshooting guide in full.

Should you...

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Hey @LadyLongbanks,

Sorry to hear that you are encountering this issue in multiple games.

As this seems to be affecting multiple games can I just check that you have restarted the device and your network?

Many thanks


Hey @DingZhen-QAQ,

Sorry to hear that you are encountering this issue despite your troubleshooting. For full clarity can I check exactly what you have already tried and what happens if you use an alternative network such as from a mobile network?

Many thanks

24 Jan


I can only apologise for the delay it's taking @iamMSMITH. All tickets are still experiencing a delay at this time.


Hey @HitOrMi55-_

No, you wouldn't get a ban for player reports alone.

Does the email you received say it's for cheating? Cheating would usually be a permanent ban.

Also, this is posted in the Rainbow 6 Extraction forums but I assume this is for Siege?


Hey @OhhhBritania

I'm sorry to hear you are having an issue with the game crashing on startup. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we ...

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If you have already tried the general troubleshooting steps already, we would need to look into your system files (DX Diag and ...

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20 Jan

19 Jan

17 Jan


Hey @Cloaker_PayDay2

Thanks for reaching out, sorry to hear Alaska hasn't unlocked for you.

Could you please share some screenshots showing you've met the requirements so we can take a look?


Hey @iamMSMITH,

We're unable to expedite a response via the forums.

As noted, we're working on getting back to everyone's queries as soon as we can.

Rest assured, your case has not been missed or ignored at all.

Thank you for your understanding.

15 Jan


Hey there @agu_r0511,

Thanks for reaching out, sorry to see you're having issues running the game.

May we please know the specs of the PC you're attempting to run the game on (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't done so already, could you please ensure you've completed all of the steps in our ...

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Hey @iamMSMITH

Thanks for reaching out.

We're unable to assist with purchase queries via the public forums I'm afraid, due to privacy and security reasons.

We're busier than usual across our support channels, so there is a delay in responses.

Please hang tight and we'll be back in touch with you as soon as possible to continue looking into this further.

Thank you for your understanding and patience at this time!

12 Jan

09 Jan

    Ubi-Keo on Forums - Thread - Direct

Hi @ThatFokinSniper apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the Maelstrom Protocol not tracking your XP.

If possible could you please provide a video that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP is still the same as what it was before starting. I can then forward this on to the development team to investigate again.

I would recommend uploading your video to a video shar...

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05 Jan

03 Jan

    Ubi-MrM on Forums - Thread - Direct

@Anessa Hi, and welcome to the forums !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

I invite you to contact us directly, through our ...

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