Original Post — Direct link
almost 3 years ago - /u/dirkened - Direct link

We are really sorry for the abuse you encountered from this player. Rest assured we looked into the offending account and made sure to take the appropriate action.

Please continue to report abusive players as our ban system relies on these reports to determine what the community finds unacceptable. We also rely on reports for monitoring new phrases or behaviors that need to be added to our existing system (or for entirely new systems too).

Thanks!

almost 3 years ago - /u/dirkened - Direct link

Originally posted by EyesTurnedSkyward

I've been playing on-and-off since 2017 and never received any ban confirmation from the dozen+ reports filed for being called whre/slt (I am a woman), racial slurs, and homophobic slurs. With chat logs being submitted with reports now, it's unfathomable that this still happens with such regularity, completely unchecked by manual or auto bans.

Almost all of the "system works great, I get people banned all the time!" comments in this thread are coming from self-identified champs and grand champs. Does Psyonix only care about elite level players, or is the report system itself just completely arbitrary in when and how it's effective? Not sure which is worse. I might only be a diamond, but I still care about the game and how thoroughly unpleasant its community is to interact with. If the latter wasn't so rampant, the former would be a lot more approachable and fun.

The Language Ban System doesn't care what rank players are.

Would you mind DMing me your in-game username so I can look into your report history?

I'd like to see what we're missing so we can use this information to improve the system.