Original Post — Direct link
6 months ago - /u/Psyonix_Devin - Direct link

Originally posted by zgibs125

/u/psyonix_devin can you offer any insight to this? Should the voice of the grand slam explosion be playing when the goal is actually scored and not just during the replay?

/u/psyonix_devin can you offer any insight to this? Should the voice of the grand slam explosion be playing when the goal is actually scored and not just during the replay?

Thanks for the tag! This is a bug, not intended, so we're working on a fix for a future update.

about 2 months ago - /u/Psyonix_Devin - Direct link

Originally posted by zgibs125

Hey Devin, can you provide any update on this issue? I submitted a ticket on the RL support site and they're saying that it IS intended, "to avoid colliding with other game audio." If this is the case, I'd like a refund for the goal explosion because nothing about it in the item shop made it clear that the voice effects don't happen when a goal is scored. Also I don't understand their explanation at all, there are plenty of goal explosions with multiple pieces of audio (Big Splash for example).

After looking into it further, we decided to keep this audio cue off when a goal is scored (except for the replay) because it would overlap with the arena-side audio cue that plays when a goal is scored.

For refund requests, I would either re-engage in the ticket you mentioned and ask there, or start a new ticket asking about refunds if the previous ticket is old. Thank you!

about 2 months ago - /u/Psyonix_Devin - Direct link

Originally posted by zgibs125

Devin, this is f**ked. Customer support is telling me they won't refund my credits because I've owned the explosion for more than a few weeks. I didn't complain about it earlier becuase you told me it was a bug that would be fixed. Help, please. Ridiculous.

DM me your ticket number and I'll take a look, thank you!






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