devtrackers.gg
Hi everyone, we removed the ban on this account yesterday after investigating internally, and we're working on minimizing false positives for chat logs like this.
u/psyonix_devin advocating for suicide you hate to see it
Still burned by that Blazers joke, I see. Regardless, this is a pretty gross thing to say about someone, and I definitely don't appreciate it. You should delete this.
What are your plans to improve your support system? We've been getting these same complaints over the years and we're inevitably going to get a lot more now that the chat log is shown. People feel like the difference between getting ignored and getting acknowledged is coming here in the hopes that their post blows up.
What are your plans to improve your support system?
Our support team does an awesome job responding to tickets, including ones like these. The number of players who post here with screenshots to verify an inaccurate ban is incredibly small, especially when compared to 1) the number of accurate chat and game bans we issue, and 2) the amount of chatter on here that's inaccurate (ex: "I was banned for 72 hours for using quick chat.")
we're inevitably going to get a lot more now that the chat log is shown.
You're correct, more players likely means a proportionate increase in posts like these. The issue is there are some number of folks who opt to post here first without starting a ticket with us.