[2023] Missing banner and avatar border, Epic games support is clueless :(

So today I contacted the Epic game support because one of my avatar border (Shen) disappeared. They couldn't help me fix the issue even when I provided proof. It's the second time this happens to me.

First time was in 2021 I launched the game and my favorite banner was missing (Black serpent snake), at the time I was furious and didn't really do anything about it. But the second time it happened (today-march21-2023) (Shen avatar border) I couldn't stand and act like nothing had happened.

Now I'm creating this post to see if anything like this has happened to anyone else and if so how did you resolve the issue. I know it's just an avatar border (Shen) but losing my favorite untradable border really sucks.