[2021] Did Psyonix remove the feature where they’d respond to reports when action was taken? It tires me reporting racism in chat and feeling like this is where it goes.

We do! To explain: the people who are being toxic in-game are often repeat offenders. This means that we likely have multiple reports to work off of. Generally, we'll just pick the most recent reports, so it's likely that we're just not using your specific report.